Cancellation & refund policy
This policy covers all training booked with Great Lakes Defense Academy LLC, including Zoey Britton Training: group classes, private lessons, and corporate or group training. All deadlines run back from your class start time — “72 hours before” means 72 hours before the class starts.
If you need to cancel or reschedule
Group classes (including the Women’s Academy)
72 hours or more before class: full refund, or move to another date free — your choice.
24 to 72 hours before class: no cash refund, but full credit toward a future class (one reschedule).
Under 24 hours, or you don’t show up: no refund and no credit.
One free date change per booking. Class credits are good for 12 months from the original class date, then they expire.
One-on-one lessons (private & women’s)
48 hours or more ahead: full refund, or reschedule free — your choice.
Under 48 hours: 50% credit toward a rebooked session; the rest is kept.
No-show: no refund and no credit.
Corporate and group training
The 50% booking deposit is non-refundable.
Reschedule with 7 or more days’ notice and the deposit moves to the new date (once).
Cancel with less than 7 days’ notice: the deposit is kept; anything paid beyond the deposit is refunded.
If we cancel
If we ever cancel — instructor emergency, weather, or a range closure — you choose: a full refund or a new date. No penalties, ever, when the cancellation is on our side.
Safety
Training only works if it’s safe. Students must follow all range rules and instructor instructions. A student who is removed from a session for unsafe handling or for not following instructions — at the instructor’s sole discretion — is not refunded. By booking, you confirm you are legally allowed to possess a firearm. Please don’t book if you’re prohibited — undisclosed prohibitions are not refunded either.
Gift certificates
Gift certificates aren’t refundable for cash, but they’re transferable — give yours to someone else and just let us know. They don’t expire.
How refunds and cancellations work
Refunds go back to your original payment method within 5–10 business days. The cancellation clock runs from when we receive your message. To cancel or reschedule, text or email Great Lakes Defense Academy at (219) 209-2881 or [email protected].